Return & Refund Policy

Last Updated: June 2026

At RiftX, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

Returns may be accepted within 7 days of receiving your order if:

• The item is defective, damaged, or incorrect.
• The item remains unopened, unused, and in its original packaging.
• Proof of purchase is provided.

Non-Returnable Items

For hygiene, security, and authenticity reasons, we cannot accept returns for:

• Opened video games
• Download codes or digital products
• Gift cards
• Opened collectibles, figures, trading cards, or sealed collectibles
• Clearance or sale items

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

• Order number
• Photos of the item
• Photos of the packaging

Our team will review your request and arrange a replacement or refund where applicable.

Refund Process

Once approved, refunds will be processed to the original payment method. Refund processing times may vary depending on your payment provider and bank.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Contact

For return requests, please contact our customer support team through the contact information listed on our website.