Shipping Policy

Last Updated: June 2026

RiftX ships gaming products, collectibles, accessories, and merchandise across the United Arab Emirates and selected GCC countries.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

Delivery Time

United Arab Emirates:

• Dubai: 1–2 business days
• Abu Dhabi: 1–3 business days
• Other Emirates: 2–4 business days

GCC Countries:

• Typically 3–10 business days depending on destination and customs clearance.

Delivery estimates are not guaranteed and may vary due to external factors.

Shipping Charges

Shipping fees are calculated during checkout based on:

• Delivery location
• Order value
• Product size and weight

Free shipping promotions may be offered periodically.

Order Tracking

Tracking information will be provided when available through our logistics partners.

Customs & Duties

For international shipments, customs duties, taxes, and import charges may apply and are the responsibility of the customer.

Lost or Delayed Shipments

While we work with reliable shipping partners, RiftX is not responsible for delays caused by:

• Customs processing
• Weather conditions
• Carrier disruptions
• Incorrect customer information

Our support team will assist in resolving shipping-related issues whenever possible.

Incorrect Address

Customers are responsible for providing accurate shipping information.

Additional charges may apply for re-delivery or address correction requests.